Continuous Improvement Cases
Hands-on experience in process optimization, project management and the implementation of continuous improvements across various sectors.
Operational Transformation with KPIs and Quality
Viação Dedo de Deus Ltda.
I managed the maintenance and projects of an ageing passenger fleet, making the operation measured, predictable and data-driven, with cost per kilometre kept below target.
Process Restructuring Consulting with System Implementation and Tax Compliance
Abbadia Contabilidade
Strategic consulting project to reorganize operational processes and support the implementation of the Alterdata system.
Structuring and Standardizing Operations in a Pioneering Cyber Café Business
Timer Café Internet e Informática Ltda.
Creation of a standardized operating model for an innovative venture in the internet and IT services sector.
Technical Excellence, Compliance and Customer Journey Optimization
Grupo Guanabara
Technical after-sales consultant at a Mercedes-Benz dealership, focused on consistent processes, audit compliance and the standardization of repair times (SRT), contributing to the Diamond classification.
Process Reengineering with Creation of a Strategic Workstation
Grupo Guanabara
Optimization of the most critical maintenance service by creating a new technical support station, generating operational and financial gains.
Fleet Cleaning Process Optimization
Viação Dedo de Deus Ltda.
Redesign of the fleet's interior cleaning within the short overnight window, with a segmented production line and staggered teams, achieving 100% of vehicles cleaned at zero implementation cost.
Reducing Differential Failures through Fleet Reallocation
Viação Dedo de Deus Ltda.
Root cause analysis that eliminated near-weekly differential failures in a bus fleet, by classifying vehicles and routes and reallocating the fleet, with a reduction of over 90% in failures.
Validating Layout and Flow at the Design Stage
Personal initiative · Continuous Improvement Tool
I now validate a space's layout and flow while it is still at the design stage, measuring clear passage width and flagging bottlenecks by color, before moving a single piece of equipment.
National Distinction, Mercedes-Benz Brazil
As a Technical Service Consultant at Grupo Guanabara (a Mercedes-Benz dealership), I won 1st place in a national challenge among Mercedes-Benz dealerships across Brazil. The competition ran for around a year and culminated in a three-stage final.
View award plaque